Guest FAQ

1. How do I join an auction?

Your auction host should have a six character invite code like CN24LB. After you've registered an account with Bid Beacon, click on the Join Auction button, enter that code, and you should be taken to the auction.

2. How do I bid on items?

Find the item you are interested in, and at the bottom of the screen there will be a 'Bid' button. The bid amount is automatically incremented the minimum amount, or you can adjust the bid with + and - buttons, or tap on price to enter new amount, before clicking Bid.

3. How do i know if I have been outbid?

While in the app (on device or browser), you will get a popup to let you know. You can click 'Open' to view the item and place another bid. If outside of the app (device only), you will get a push notification to let you know, assuming you opted in to push notifications

4. Can I ask questions about the auction item?

At the top right of the auction item page there is a speech bubble icon. Click that to submit a question to the auction administrators

5. How do I see just the items i am interested in?

On the main auction item list page, click 'Followed Items'. This list will include items you've bid on, or that you favorited by clicking the heart icon

6. How do I know what i won?

When the auction ends, you will be sent an email containing a list of your winnings. In the app there will be a 'View Results' button that you can click to see a list of your winnings

7. How do I pay for my winnings?

If your auction was configured to allow credit card payment through the app, then on the 'View Results' page you will have a 'Pay' button at bottom. Otherwise you will need to see your auction administrator to make payment to them.

8. What if i don't want to use the app?

The auction administrators can use the guest mode to place bids on your behalf.

9. What platforms/browsers are supported?

iOS (iPhone, iPad), Android, Chrome, Safari, Firefox, Edge

Admin FAQ

1. How do guests pay for their winnings?

People can either pay directly the traditional way with cash, check, or credit card if you have the equipment, or, if you purchase the Credit Card Payment add-on, guests have the option to pay through the app using their credit card.

2. Do you charge a percentage of auction revenue?

No! All our pricing is flat rate. Doesn't matter if you raise $1000 or $100,000. If you use the Credit Card Payment add-on, the payment provider (Stripe) does charge their credit card processing fees, but we don't charge anything beyond the flat fee.

3. What if some guests don't have devices? Can we still have paper bid sheets?

Running the app in parallel with paper bid sheets is probably a bad idea, as someone would need to keep the bids in sync for each item. Bid Beacon does have a guest mode that allows admin's of the auction to place bids on behalf of guests who can't place bids themselves

4. Can I add admins to the app to help me add items or manage the auction?

Yes, from the side menu select Manage Attendees, find the guests you want to assign as admins, and update their access level. These people can then add and edit items, manage bids, respond to queries and help manage who has paid and picked up their winnings.

5. Can you provide some details around how credit card payment works?

We currently support credit card payment using Stripe. For details see our Payment Guide

6. Is there some way to display auction on big screen?

We have an activity page that you can load, just replace the last 6 characters of this link with your invite code. This page is refreshed in real time.

7. Can people participate from off site?

Any one with the invite link can join your auction and bid on items, so yes, people could join your auction from home and participate in the bidding process. How you collect payment and get them their winnings is up to you.

8. But then can't people join my auction that I don't want?

People can't find your auction without the invite code, but if the code is shared by someone, you could end up with unwanted guests. However, you do have the power to ban these users and delete their bids.

9. Can people preview items before auction starts?

Absolutely. You can start promoting your auction and have people join even while you are adding auction items, and their app will refresh with the new items in real time.

10. Can I restart my auction?

There is currently no way to re-open auctions once they are closed.

11. How do I invite guests?

You can invite guests through the app once you've created your auction, which automatically adds the user to your auction. You can also promote your auction with the invite code, or use this handy page we've made for you, again, replacing the invite code with your own:

12. How do people join my auction?

They can follow the instructions on the invite page mentioned above, or just download the app and enter your invite code into the text field for joining on the home page in the app.

13. Can i buy more than one bundle?

You certainly can, and you can buy them at any time, scaling your auction as needed.

14. How much does it cost?

Our pricing is completely transparent and listed on our pricing page, as well as on the add-ons page within the app Pricing Page

15. Does Bid Beacon integrate with social media?

There is currently no direct integration with social media, but you can certainly use the invite page mentioned above to promote your auction.

16. Is my auction publicly visible?

Your auction is not discoverable by the general public, users need the 6 character invite code to be able to join your auction.

17. Can i add auction items after auction starts?

Yes, you can add auctions at any time as long as your auction hasn't ended.

18. Do you support donations, buy now, live auction items?

Yes. When adding auction items, you can select the item type. Buy Now lets you specify a price and quantity, Donation a minimum and increments, and Live Items are purely for display.

19. Do you support staggered end times?

This is on our product road map but not supported at this time.

20. Do you support raffles?

This is on our product road map but not supported at this time.

21. What happens if more guests join than my guest limit?

If someone registers that exceeds your user limit, they are added in a 'pending' state, where they can still view auction items, they just can't bid. Our system will also send admins an email to notify them that the limit has been reached.

Then you have the option of either changing some active members to pending to free up space, and switch the pending users to active. Or you can purchase an add-on for more guests, and the system will automatically activate as the pending users up to the count add by add-on.